Contact & support
We’re here, and it’s a real person.
Most questions have a quick answer below. For anything else, send a note — we read every message and usually reply within a day or two. You can also email hello@unboundalbums.com directly.
Common questions
- I can't sign in
- Reset it from the password reset page— you’ll get a link by email. If the email never arrives, check spam, then write us and we’ll sort it out.
- Changing or canceling my plan
- Everything lives in your account under Billing — upgrade, downgrade, or cancel anytime. Changes take effect at the end of the current cycle.
- A client can't open their gallery
- Open the gallery’s Accesssettings. If it’s set to Private, only people with the link get in; if you added a password, they’ll need it. Unlisted or Public links open for anyone who has them.
- Will you ever delete my galleries?
- No. If a plan lapses, uploads pause — but your galleries and every file already in them stay put. We will never silently delete your work. That’s a promise we put in writing.
- Downloads and watermarks
- Both are per-gallery, under Delivery. Turn client downloads on or off, and add a watermark to previews while keeping the originals clean.
- Storage and overage
- Each plan includes a storage allowance; go over and it’s a small per-100GB charge, never a wall. The full breakdown is on the pricing page.